Much of our thought process concerning corporate social responsibility is informed and influenced by regular interaction with our stakeholders. We believe that open, ongoing stakeholder communication is essential to ensure we have identified significant topics that fit with Horace Mann’s mission to serve educators and our ability to influence the issue.

In 2018, we undertook a formal stakeholder engagement survey to refine our understanding of potentially relevant issues and their materiality. That survey and our ongoing interactions with each stakeholder group helped us define impacts and activities related to each of the nine key issues. All of the identified issues fall within three focus areas: Environment, Social Responsibility, and Governance. Based on our ongoing analysis, our current activities are working to address these identified priorities:

Materiality grid

Despite the challenges of the COVID-19 pandemic, we continued to engage with stakeholders in a variety of ways during 2020 — typically virtual — to make certain we remained focused on their priorities. For example, we conducted three pulse surveys of employees in which we learned work/life balance was a growing concern. We held town hall meetings with our agents, for whom school closures remain top of mind. In late 2020, we surveyed more than 1,000 educators nationwide on their health and financial wellness concerns, finding that the vast majority of them are working more and enjoying their jobs less during the pandemic.

We also talk regularly with rating agencies, investors and other stakeholders about our most critical issues and the ESG and CSR strategies we are employing to address them. Our stakeholder engagements help us determine the materiality of each issue to our business.

In this report, we aim to frame why each priority is important to us, and show how we are measuring quantitative and qualitative progress toward those commitments. We welcome your feedback at csr@horacemann.com.